Embark on adventures with your canine companion in ultimate comfort and style with our Dog Carrier Backpack. Crafted for both functionality and fashion, this backpack allows you to carry your furry friend with ease, whether you’re hiking, traveling, or just exploring the outdoors together.
Explore the perfect blend of style and sustainability with our Bamboo Fiber Collars for Dogs. Crafted from eco-friendly bamboo fibers, these collars not only offer a sleek and modern look but also contribute to a greener planet.
We currently operate only in the UK, Europe Union & United States
How do you ship packages?
Packages come from our warehouse in UK.
Do you ship worldwide?
No. At the moment we only ship within UK
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United Kingdom
5- 11 Business days
Europen Union
8- 15 Business days
United States
10- 25 Business days
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (20 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of tailstrends.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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